Delivery policy
Please read our delivery policy before making a purchase.
Deliveries are all day Monday – Friday.
Delivery | Price |
|---|---|
Standard (3-7 working days) | £15 |
Next Working Day | £20 |
Next Working Day AM or PM | £35 |
Saturday AM | £55 |
Isle of Man | £95 |
Products supplied on pallets will be delivered to the nearest suitable point on your property, which may be the kerbside. Our products are delivered on a pallet, use a tail lift vehicle and a pallet truck. Due to their size and weight, pallets cannot maneuverer up or down inclines, or over uneven surfaces such as gravel driveways. Once delivered to kerbside, it is your responsibility to move the product to where you need it and dispose of the pallet and any other packaging.
Our delivery service (for all products) is to kerbside only.
Delivery to anywhere else on the property is at the discretion of the driver making the delivery.
Returns or refunds for damaged items:
If a delivery is refused or has to be re-delivered there will be a re-delivery charge to be paid. If there is a failed delivery outside of our control or a breach of our delivery instructions and the order has to be returned to us there will be £50 deducted from your refund plus any delivery surcharges paid. Should you amend the delivery address after dispatch, there will be a re-direction charge to pay for the new address.
If there is something wrong with your order you must contact us immediately upon receipt. We are happy to refund you in full and collect your items at no cost to yourself if you can demonstrate what is wrong with your order. If there is a problem or issue, please call us immediately and make sure if it is damage or loss you make a note on the delivery consignment when you sign for it. Equally we are to talk through the options to resolve the issue with you.
Please read our Terms and Conditions for any changes to delivery.